About the role
Regional Director of Operations
The Regional Director of Operations is an important member of the Community Veterinary Partners (CVP) leadership team, providing guidance, support, and strategic direction to 13–17 veterinary hospitals in the Northeast.
At CVP, we believe in supporting hospitals that are deeply connected to their local communities and have built lasting relationships with the pets and families they serve. Our goal is to help each hospital thrive while delivering exceptional veterinary care.
Key Responsibilities
Quality of Care
- Ensure every hospital delivers excellent care and customer service.
- Support compliance with CVP standards, policies, and applicable regulations.
- Maintain safe, clean, and welcoming environments for pets, clients, and team members.
- Partner with medical and operational leaders to continuously improve hospital performance.
Operational Excellence
- Support the successful integration of new partner hospitals.
- Build strong relationships with Practice Managers and Doctors.
- Help hospital teams improve daily operations, revenue, and expense management.
- Oversee financial performance, including budgets, P&L, and improvement plans.
- Lead facility improvements that enhance the client and team experience.
Growth & Performance
- Monitor key financial and operational results across the region.
- Drive sustainable, profitable growth.
- Partner with hospital leaders to identify opportunities and overcome challenges.
- Support strategic, financial, and clinical initiatives.
- Collaborate with Marketing to grow each hospital's business.
- Partner with Business Development to identify potential acquisition opportunities.
People & Culture
- Coach and develop Practice Managers and Doctors into strong, confident leaders.
- Foster a positive, supportive culture built on teamwork and accountability.
- Partner with hospital leaders to plan staffing needs and recruit top talent.
- Work with HR and Talent Acquisition to attract, develop, and retain great team members.
- Support hospital leaders in resolving employee concerns.
- Help ensure appropriate scheduling and Doctor coverage while supporting team members' time-off and professional development needs.
- Perform other duties as assigned.
Our goal is simple: Support our hospital teams, help our leaders grow, and create an environment where pets, clients, and team members can thrive.
PREFERRED EDUCATION & EXPERIENCEBachelor’s Degree in Business Management or a related field is required or an equivalent combination of years education, training and years of experience that provides the required knowledge, skills and abilities. A minimum of Eight (8) years of Veterinary Practice/Management experience, preferably with three (3) years or more in multi-location management in a service industry role. Supervisory ResponsibilitiesResponsible to recruit, manage and develop the skills of the assigned Practice Managers within assigned region. Travel Requirements |
This is a high-travel (primarily by car) position in the Northeast. Ideal candidate lives in the NH, CT, MA area. |
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. |
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