About the role
The Insurance Coordinator leads and independently manages insurance compliance and risk management functions across a national network of veterinary hospitals. This role manages the full lifecycle of insurance claims, ensures adherence to company and regulatory standards, and coordinates cross-functionally with internal teams and external partners. The Insurance Coordinator exercises independent judgment to evaluate and ensure compliance with coverage requirements, execution of accurate claims workflows and providing timely communication and reporting to protect the Company’s operational, legal, and financial interests. Less than 10% travel
Key Responsibilities
- Serve as the primary liaison with third-party insurance brokers and adjusters for claims, endorsements, renewals, and processes related to General Liability, PLIT, Auto, Property, and Workers’ Compensation.
- Direct and guide internal teams on best practices for incident reporting and documentation, independently evaluating incident information and making determinations on reportability and escalation.
- Serve as the subject-matter authority for hospital, facilities, and operations teams, exercising independent judgment to interpret policy terms, evaluate coverage obligations, and resolve complex insurance and compliance matters.
- Communicate proactively with brokers, landlords, and internal leadership regarding claim status or compliance matters.
- Independently analyze and evaluate claims data; develop and maintain tracking tools and dashboards; interpret outcomes, identify trends, and recommend corrective actions to leadership.
- Independently analyze, interpret, and apply insurance requirements in hospital leases, vendor contracts, and third-party agreements, determining compliance strategies and making recommendations to management.
- Lead resolution of disputes related to insurance obligations and claim incidents, exercising independent judgment to evaluate exposure and recommend strategies in collaboration with Legal and Facilities.
- Evaluate, approve, and manage certificates of insurance (COIs), exercising independent judgment to determine contractual sufficiency and regulatory compliance.
- Lead the implementation of insurance protocols and claims processes for newly acquired hospitals, independently evaluating and adapting enterprise standards to site-specific risk profiles.
- Lead annual audits, policy renewals, and corporate compliance reviews, independently evaluating data integrity and identifying coverage gaps; recommending policy modifications to management.
- Maintain insurance metrics and reporting to identify gaps, trends, risks, and root causes.
- Develop and maintain SOPs, internal training tools, and documentation frameworks, exercising independent discretion to ensure scalability and regulatory compliance.
- Own and maintain compliance calendars and training materials related to insurance and claims workflows, exercising independent authority to prioritize and escalate compliance matters as appropriate.
- Perform other duties as assigned, consistent with the level of professional expertise and discretion required of this role.
