About the role
Overview
The Operations Supervisor is a key role on the Pet Supplies Plus operations team offering the opportunity to launch a rewarding career in Supply Chain Operations at Pet Supplies Plus. This position is part of the operations team and responsible for managing a team of 20 to 25 team members, assisting with replenishment and put away processes.
Responsibilities/Qualifications
Operations Supervisor key responsibilities include:
- Ownership of all assigned supply chain functions assigned, and provides day to day supervision of these areas; including cage items (high value items).
- Accountable for daily work assignments of all regular and temporary labor to meet or exceed customer SLAs while minimizing labor costs.
- Provides leadership and guidance to all staff for continual improvement of key functions and activities to improve efficiency and meet increasing customer and business demands. To ensure all team members are held and follow all company policies and guidelines; coaching, performance review, and counseling when needed.
- Understanding of/experience with 5S/ Lean/ Six Sigma
- Understand work load planning to ensure efficient use of labor for operations support in multiple departments.
- Enforce safety/housekeeping standards to meet AIB standards
- Ensures labor is balanced across departments as required to meet each days business needs, minimize overtime and reduce labor costs
- Effectively communicate work task Standard Operating Procedures, convey key information during pre-shift meetings and ensure appropriate shift hand-offs.
- Recommends layout changes to improve velocity, performance and reduces labor costs.
- Complies with all OSHA , federal, and state policies that optimizes safety within the facility.
Operations Supervisor requirements include:
- A bachelor's degree or equivalent experience.
- 3-5 years warehousing and distribution experience.
- 3-5 years supervisory experience.
- Ability to work flexible shifts/hours.
- WMS experience, specifically Manhattan WM experience, preferred.
- Interpersonal and conflict resolution skills.
- Experience with PC, RF guns, and printers.
About Company
Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770+ locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com.
Eoe Statement
We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
