About the role
Job Purpose/Overview
To support our strategic ambition of serving 40m pets and generating $10b NSV by 2030, this role serves as a direct digital business partner and technology delivery lead across major regional enterprise functional domains.
The EOS APAC DT Director shapes functional digital roadmaps, governs digital investment execution, and directs operating model transitions within the Asia Pacific Business Transformation Office (BTO) to ensure technology operates as a strategic business enabler.
This role is directly accountable for the performance, delivery, and capability development of a team of technical/solution analysts/specialists and project managers. The position oversees deployment across core ERP (SAP S/4 HANA), order management systems, master data management (MDM), end-to-end planning, customer service, field execution and digital commerce platforms to drive business agility and operational efficiency.
Key Responsibilities
1.Domain knowledge
Direct Digital Business Partnership: Serve as the strategic digital business partner across major APAC enterprise operational domains, partnering with functional stakeholders to unlock competitive advantage.
Functional Digital Roadmaps: Shape, maintain, and execute multi-functional digital deployment roadmaps across Lead-to-Cash, Source-to-Pay, Plan-to-Fulfill, Record-to-Report and Sustainability end-to-end processes, translating overarching segment strategies into phased, executable delivery milestones.
Investment Portfolio Governance: Govern regional project portfolio investments, tracking capital allocations and project budgets to ensure digital capabilities yield measurable ROI and operational efficiency.
2.Leadership, People Management, & Organizational Design
People Leadership: Provide direct leadership, coaching, and performance management to a team of at least 12 direct Associates, overseeing first-line managers, and experienced technical specialists.
Team Performance & Delivery: Accountable for the operational performance, quality, and output volume of the regional deployment discipline, adapting team resources to resolve bottlenecks.
Organizational Development (OD): Define clear roles and responsibilities within the team, identify skill gaps, and proactively plan for future organizational design and capability needs.
Technical Guidance: Provide in-depth technical, architectural, and analytical guidance to team members, cross-functional peers, and regional business leads during novel or complex deployment scenarios.
3.Operating Model Transitions & Deployment Execution
Operating Model Transitions: Direct complex operating model transitions across European markets, standardizing processes and embedding digital tools into daily commercial and supply operations.
E2E Deployment Oversight: Control work plans, schedules, risk registers, and project estimates for large-scale implementations (SAP, Finance and Commercial common edge systems, OMS, MDM, Pricing Engine, Salesforce.com).
Vendor Ecosystem Oversight: Oversee strategic vendor partnerships, tracking system integrator deliverables, software vendor SLAs, and external resource integration against Mars quality benchmarks.
Data & Go-Live Management: Oversee regional data profiling, data migration reconciliation, cutover execution, and post-go-live hypercare support.
4.Stakeholder Influence & Change Agility
Stakeholder Influence: Guide, persuade, and influence cross-functional market leaders, factory directors, and commercial units to adopt standardized global processes without direct hierarchical authority.
Continuous Simplification: Drive business simplification, standardization, and automation (leveraging AI-enabled workflows) to ensure systems are easy to work with and easy to work for.
Job Specifications/Qualifications
1.Education & Professional Qualifications
Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or Engineering.
Professional certifications in Project/Program Management (PMP, Agile Scrum/SAFe) or Enterprise Systems (SAP, Salesforce) are preferred.
2.Knowledge / Experience
Experience Baseline: 10+ years of progressive digital technology experience leading complex SAP-based enterprise system deployments.
Leadership Experience: Proven experience as a people leader managing direct reports, including first-line managers and senior professionals.
Functional & Technical Breadth: In-depth conceptual and practical knowledge of digital deployment methodologies, coupled with moderate cross-functional knowledge of commercial, supply chain, and finance domains.
Portfolio & Vendor Governance: Practical experience managing project investment budgets and overseeing multi-vendor ecosystems.
Key Mars Leadership Competencies
Directing & Developing Others
Business Acumen & Strategic Agility
Drive for Results
Stakeholder Influence & Persuasion
Managing & Measuring Work
Courage & Dealing with Ambiguity
Key Functional Competencies & Technical Skills
Digital Business Partnership
Portfolio Investment Governance
Vendor Ecosystem Oversight
Enterprise Systems & Architectures
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