About the role
Multi-Site Practice Manager
Location: Toronto, ON
Employment Type: Full Time
Compensation: $90,000 - $95,000 per year, based on experience
Bonus Eligible: Yes
RRSP Employer Match: Eligible to participate starting in your second year of employment
Position Type: Existing position
Reports To: Regional Operations Director
VCA Canada is welcoming a Multi-Site Practice Manager to provide strategic leadership and operational oversight across a network of veterinary hospitals in Toronto. In this role, you will lead the operations of your primary hospital, Kew Beach Animal Hospital, while providing leadership and oversight across additional locations, including Beaches Animal Hospital and Downtown Animal Hospital.
Working closely with Medical Directors, Hospital Managers, the Regional Operations Director, and VCA Support Office teams, you will drive operational excellence, financial performance, team development, and an exceptional experience for our associates, clients, and patients across all locations.
Responsibilities
Provide multi-site leadership and coach Hospital Managers to build high-performing teams, optimize operations, and achieve business goals.
Ensure hospitals are appropriately staffed and supported to deliver exceptional patient care, client service, and associate engagement.
Develop and manage budgets, analyze financial performance, and implement strategies that support sustainable growth and operational success.
Identify opportunities to improve efficiency, strengthen processes, and enhance the overall hospital experience.
Partner with VCA Medical Operations and Regional Leadership to implement strategic initiatives, training programs, and talent development opportunities, including VCA Academy, student rotations, internships, and tradeshows.
Build strong relationships with associates, clients, educational institutions, industry partners, and VCA Support Office teams.
Champion VCA Canada programs and community initiatives, including The Pet Pantry and Shelter & Rescue Program.
Maintain a visible leadership presence through regular hospital visits, communication, and support of hospital teams.
Qualifications & Attributes
5+ years of progressive leadership experience in operations and people management, preferably in a multi-site environment.
Proven ability to lead, coach, and develop high-performing teams.
Strong financial acumen with experience managing budgets, analyzing performance metrics, and driving results.
Excellent communication, relationship building, and problem solving skills.
Ability to work independently
Ability to manage competing priorities, and remain calm under pressure.
Passion for people, animals, and delivering exceptional care.
What We Can Offer You
RRSP Employer Match Program, 5% employer contribution
Competitive compensation and benefits package
Opportunities to give back through VCA Canada community initiatives
A caring culture focused on wellness and appreciation
Continuing education rewards and paid time off
Annual leadership events and development opportunities
Professional career growth opportunities
Our Story
VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighborhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.
In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
